Elasticsearch, Logstash, and Kibana get pleasure from the benefit of having vivid and valuable communities. You might have our assurance of high-top quality support and solitary source of truth being an Elasticsearch Support consumer, even so the Elastic Group may also be a useful useful resource to suit your needs whenever you will need it.
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Should you be employing a distribution checklist as your registered e mail, You can even register a 2nd e mail tackle with us. Just open a scenario to let's know the name and electronic mail address you prefer to for being included.
Dedicated Elasticsearch skilled support Elasticsearch support when and in which you want it Just like our other offerings, if you should regulate your Elasticsearch cluster your self, we can easily nevertheless provide the 24x7x365 qualified support obtainable inside our managed offering.
Involve the deployment ID that you might want assist with, particularly if you've got several deployments. You will discover the deployment ID within the overview webpage to your cluster inside the Elastic Cloud Console.
For those who have any specialized concerns that are not for our Support team, hop on our Elastic Group boards and have responses in the experts inside the Local community, like men and women from Elastic.
We can provide support irrespective of whether your natural environment is on-prem or while in the cloud. Speak to our staff to debate your certain infrastructure and prerequisites, which include SLAs and safety wants.
If you have any complex queries that are not for our Support staff, hop on our Elastic Neighborhood discussion boards and get responses from your industry experts while in the Neighborhood, such as people today from Elastic.
For buyers without having an Lively membership, pay a visit to the Elastic Local community boards and get solutions with the authorities in the community, which includes persons from Elastic.
If you just signed up for just a demo, you do not get entry to the Support Portal till you subscribe. Rather, you could ask for support using the other procedures in-depth Within this doc.
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Searching for unexpected emergency Elasticsearch support? Are you presently acquiring operational problems with the self-managed Elasticsearch cluster in manufacturing natural environment?
By e mail: Elasticsearch support [email protected]. When you Get in touch with us by electronic mail, be sure to use the e-mail handle that you choose to registered with, in order that we will let you additional speedily. When you are employing a distribution listing as your registered email, you can also sign up a second e mail tackle with us.
Explain the situation. Contain any applicable aspects, including mistake messages you encountered, dates and times when the situation occurred, or the rest you think that may be helpful.
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With the release of The brand new Support Portal, even When you've got an present account, there's a chance you're prompted to update your password.
To find out more, Check out High quality Support Providers Policy. When you are on a Standard subscription, and also you are interested in upgrading your support level, please contact us. We also advise that you choose to study our best procedures manual for receiving the most out of the support encounter:
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Being an Elasticsearch Service client, you may acquire an email with Directions ways to log in towards the Support Portal, where you can keep track of both of those existing and archived situations.
Just open up a circumstance to allow us to know the identify and e mail tackle you prefer to being added. When opening a circumstance, Here are a few belongings you can do to receive assistance more quickly: