Elasticsearch, Logstash, and Kibana delight in the good thing about owning vivid and handy communities. You may have our assurance of substantial-top quality support and one source of fact as an Elasticsearch Service shopper, though the Elastic Neighborhood can be a helpful resource for yourself everytime you want it.
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If you're employing a distribution list as your registered e mail, You can even register a next e-mail deal with with us. Just open a case to let's know the title and e-mail deal with you want to become additional.
With the Elasticsearch Services Console: Visit the Support web page or select the support icon, that appears like a lifestyle preserver, on any webpage while in the console. Get in touch with us by email: [email protected]
Involve the deployment ID that you want help with, especially if you've numerous deployments. You could find the deployment ID about the overview site in your cluster from the Elastic Cloud Console.
When you are on an Elasticsearch Provider Regular membership therefore you have an interest in relocating to Gold or Platinum support, remember to Make contact with us. We also suggest that you simply read through our best practices information for receiving the most out of your respective support working experience:
We can offer support regardless of whether your ecosystem is on-prem or within the cloud. Get hold of our group to debate your distinct infrastructure and demands, like SLAs and security requirements.
When you have any technological questions that are not for our Support crew, hop on our Elastic Neighborhood boards and obtain answers with the specialists from the community, which include people from Elastic.
In case you Get in touch with us by e-mail, be sure to use the e-mail deal with you registered with, to ensure that we will let you much more rapidly.
Describe the situation. Include any pertinent facts, including error messages you encountered, dates and moments when the condition occurred, or anything else you're thinking that is likely to be helpful.
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Should you be a different client who just signed up for Elasticsearch Service, it will take some hrs on your Support Portal entry to be setup. When you have questions, reach out to us at [email protected].
These subscription amounts present certain reaction situations for support troubles, superior support protection hrs, and support contacts at Elastic. In addition, it includes support for a way-to and improvement issues. The exact support protection is determined by your subscription amount.
Elasticsearch, Logstash, and Kibana love the advantage of owning vivid and practical communities. You might have our assurance of high-high Elasticsearch support quality support and single supply of reality being an Elastic Cloud person, though the Elastic Group can also be a valuable source for you personally whenever you require it.
With the discharge of the new Support Portal, even When you have an present account, there's a chance you're prompted to update your password.
Include things like the deployment ID that you might want help with, particularly if you have got various deployments. The deployment ID can be found to the overview web page to your cluster inside the Elasticsearch Services Console.
A number of people offer support after which you can don’t walk the stroll. Like a pure open source business, we could only differentiate on selling price and support, and we treatment deeply about preserving excellent support and resolving our clients’ difficulties speedily.
As an Elasticsearch Support customer, you are going to obtain an email with instructions how to log in to the Support Portal, in which you can keep track of both of those present-day and archived conditions.
Just open up a scenario to allow us to know the name and email address you want to for being included. When opening a circumstance, There are many stuff you can do to obtain enable speedier: