Elasticsearch, Logstash, and Kibana enjoy the benefit of getting vivid and valuable communities. You might have our assurance of higher-quality support and one source of truth as an Elasticsearch Services client, even so the Elastic Neighborhood can even be a practical resource for you whenever you need to have it.
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When you are using a distribution record as your registered e-mail, You may as well sign-up a second e mail handle with us. Just open a scenario to let us know the title and electronic mail handle you want being extra.
Through the Elasticsearch Company Console: Go to the Support site or pick the support icon, that appears like a life preserver, on any site while in the console. Make contact with us by e mail: [email protected]
Involve the deployment ID that you might want assist with, particularly when you have got a number of deployments. You will discover the deployment ID within the overview website page for your personal cluster within the Elastic Cloud Console.
If you're on an Elasticsearch Provider Typical membership and you simply are interested in going to Gold or Platinum support, you should Get in touch with us. We also recommend that you examine our best methods tutorial for receiving the most out of your support expertise:
Our managed services pedigree and broad client base ensures that we hold the knowledge to suit any client ecosystem. It’s what we do each day Daily, we provide mission essential, high effectiveness, and usually-on data remedies for our shoppers. Our enterprise is focused on the operational overall performance of Elasticsearch and complementary open up source info layer systems. Committed crew Elasticsearch support group is created up of devoted engineers and Elasticsearch experts with comprehensive operational encounter. Now we have the chance to support keep the clusters running successfully and effectively under several ailments and use scenarios Spin up a cluster in minutes Free Demo
Discuss your certain prerequisites Whenever you enter a support agreement with Instaclustr, you will end up leveraging greater than 300 million node several hours of administration and support encounter with open supply systems, such as the Open Distro of Elasticsearch.
When you Call us by email, make sure you use the email deal with that you just registered with, to make sure that we can help you much more swiftly.
Describe the issue. Consist of any related specifics, which includes error messages you encountered, dates and occasions when the trouble occurred, or anything else you think might be helpful.
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Looking for emergency Elasticsearch support? Have you been having operational difficulties with your self-managed Elasticsearch cluster in manufacturing natural environment?
If you're a brand new customer who just signed up for Elasticsearch Service, it can take a handful of hrs to your Support Portal access to be set up. If you have thoughts, get to out to us at [email protected].
Describe the trouble. Incorporate any suitable specifics, such as error messages you encountered, dates and periods when the trouble happened, or anything you think could be handy.
Our support webpages have already been supplied in English, to translate to your desired language You should use the constructed-in translate functionality in Chrome or Firefox.
With the discharge of The brand new Support Portal, even For those who have an existing account, you will be prompted to update your password.
Involve the Elasticsearch support deployment ID that you'd like assist with, especially if you might have various deployments. The deployment ID are available about the overview site on your cluster from the Elasticsearch Company Console.
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As an Elasticsearch Services consumer, you'll receive an electronic mail with Guidance ways to log in to your Support Portal, in which you can observe both equally latest and archived instances.
Just open up a scenario to allow us to know the name and e-mail deal with you want for being added. When opening a scenario, There are some things you can perform to acquire enable a lot quicker: